Fulfillment Policy

Orders are typically processed within 1–2 business days. To preserve freshness, perishable orders are shipped on schedules designed to avoid sitting in transit over weekends or holidays.

You will receive an order confirmation by email when your order is placed and a shipping confirmation with tracking once it ships.

We ship using expedited carriers appropriate for perishable goods. Estimated delivery times are provided at checkout and in your shipping confirmation. Actual delivery times may vary based on destination and carrier conditions.

Perishable components are packaged with insulation and cooling materials as needed to maintain product quality during transit. Please refrigerate or store your kit according to the instructions as soon as it arrives.

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Promotional free-shipping offers may apply to qualifying orders.

We currently ship within the United States. Certain remote areas may have limited delivery options or extended transit times. We do not ship to P.O. boxes for perishable orders.

Please ensure someone is available to receive and refrigerate perishable deliveries promptly. If your order is delayed, lost, or arrives in poor condition, contact our customer service team using the details below and we will make it right.