Refund Policy

The ALBA Kit contains perishable food components. For health and safety reasons, we generally cannot accept returns of opened or used food products. Please review the eligibility terms below before requesting a refund.

If your order arrives damaged, defective, or with missing items, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or issue a refund at no additional cost to you.

If you received the wrong product due to our error, we will correct it promptly with a replacement or refund once verified.

For non-damaged orders, refund requests are reviewed on a case-by-case basis. Eligible requests must be submitted within 7 days of delivery. Unopened, unused items in their original condition are eligible for a refund of the product price.

To request a refund, contact our customer service team using the information below with your order number and a description of the issue. Our team is available 7 days a week, 9AM–5PM EST.

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Original shipping charges are non-refundable unless the return is due to our error.

Charges for subscription orders that have already shipped are generally non-refundable. To stop future charges, cancel your subscription before your next billing date as described in our Subscription Agreement.